Privacy Policy

Last updated: 10/06/25

1. Who We Are

This website is operated by Nordic Walking Physio, a physiotherapy service based in Norwich, UK. Our services combine evidence-based physiotherapy with Nordic walking to promote better health, mobility, and well-being.

Our contact details:
Business name: Nordic Walking Physio
Email: info@nordicwalkingphysio.co.uk
Phone: TBC
Address: TBC

2. The Type of Personal Information We Collect

• We currently collect and process the following information:
• Personal identifiers: name, email address, phone number, address (if provided)
• Health-related information: relevant health history (only with your consent for treatment purposes)
• Website usage data: IP address, browser type, pages visited (via cookies or analytics tools)

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you when you:

• Fill in a contact form
• Book a consultation or session
• Communicate with us by phone, email, or in person
• We use the information to:
• Provide physiotherapy services and Nordic walking sessions
• Respond to enquiries
• Keep records for legal and medical purposes
• Improve our website and services
• We do not share your information with any third parties unless legally required or with your explicit consent.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent (you can remove your consent at any time)
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest (in some health-related circumstances)
• We have a legitimate interest

5. How We Store Your Personal Information

Your information is securely stored using encrypted software and locked filing systems. We keep client records for a minimum of 8 years in line with CSP and HCPC regulations. We will securely destroy digital and physical records once this period has expired.

6. Your Data Protection Rights

Under data protection law, you have rights, including:

• Your right of access
• Your right to rectification
• Your right to erasure
• Your right to restriction of processing
• Your right to object to processing
• Your right to data portability
• To exercise these rights, contact us at info@nordicwalkingphysio.co.uk.

7. How to Complain

If you have concerns about our use of your personal information, you can make a complaint to us at info@nordicwalkingphysio.co.uk.